Sit. Stay. Lead: What raising a puppy is teaching me about becoming a better leader
Sit. Stay. Lead: What raising a puppy is teaching me about becoming a better leader This is Ollie. Two weeks in and I quickly realized that raising a new puppy [...]
Leading from the Middle: Unique Challenges and a Way Forward
Leading from the Middle: Unique Challenges and a Way Forward Early in one’s career, a supervisor may ask for direction or guidance to figure out a way forward. By the [...]
The Future-Focused Leader
The Future-Focused Leader Kwela hosted a client event this past summer with the theme Human Centered Collaboration in an AI World. For part of the session, we had Learning Circles [...]
IDEA in Action (Inclusion, Diversity, Equity, and Accessibility)
IDEA in Action (Inclusion, Diversity, Equity, and Accessibility) D&I, DEI, JEDI, DEIB, DEIA, IDEA. These are just a few examples of the acronyms used to describe the world of diversity, [...]
The Practice of Leadership
The Practice of Leadership My son started driving on his own this month. As his mother, I naturally hope he’ll stay safe—both for his own sake and for others on [...]
Leadership Behaviour in Culture Change is Critical
Leadership Behaviour in Culture Change is Critical Working with an organization recently on a significant culture change effort, I was reminded of the weighty challenges that culture change can present. [...]
The Power of Collaboration
The Power of Collaboration I recently had the opportunity to co-facilitate a workshop for 140 people on the topic of “Collaboration”. Using a simulation, teams of 12 worked together to [...]
ChatGPT Did Not Write This Blog – On Human-Centered Leadership Development
ChatGPT Did Not Write This Blog – On Human-Centered Leadership Development Have you been using ChatGPT and other AI tools more frequently, lately? I know I have. I’ve used it [...]
Effective Escalation Contributes to Customer Service Excellence
Effective Escalation Contributes to Customer Service Excellence As a customer, what do you do when your expectations are not met? If a customer perceives that the person they’re dealing with [...]
Strategic Thinking in Uncertain Times
Strategic Thinking in Uncertain Times Recently, a conversation with a friend left me reflecting on the value of strategic thinking and planning. They asked, “What’s the point of being strategic? [...]