Tips to Transform Telephone Talk: Making Conversations Count On average, 80-90% of communication is non-verbal which leaves the remaining 10-20%, namely our tone, voice and words, for us to manage [...]
Maintaining Self-Care and Positive Customer Focus in the Face of Difficult Situations Imagine two line ups: one for gratitude and the second, complaints. Which one is longer for your company? [...]
‘Truths’ about customer service at your company happen 24 hours a day, at any moment. This is critical to consider as in our digital age, service experiences are no longer [...]