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Tips to Transform Telephone Talk: Making Conversations Count

Tips to Transform Telephone Talk: Making Conversations Count On average, 80-90% of communication is non-verbal which leaves the remaining 10-20%, namely our tone, voice and words, for us to manage [...]

Liz 2020-02-10T20:34:53+00:00 February 8th, 2020|
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Maintaining Self-Care and Positive Customer Focus in the Face of Difficult Situations

Maintaining Self-Care and Positive Customer Focus in the Face of Difficult Situations Imagine two line ups: one for gratitude and the second, complaints.  Which one is longer for your company? [...]

Liz 2019-11-20T19:51:15+00:00 January 7th, 2019|
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What’s the Truth About Your Customer Service?

‘Truths’ about customer service at your company happen 24 hours a day, at any moment. This is critical to consider as in our digital age, service experiences are no longer [...]

Liz 2016-09-12T18:12:08+00:00 September 5th, 2016|
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