Coaching the Unconscious Incompetence
Coaching the Unconscious Incompetence The Four Levels of Competence model, developed by Noel Birch in the 1970’s, reinforces how we all have hidden strengths, blind spots and behaviours that we [...]
Are Genes Getting in the Way of Leadership?
Are Genes Getting in the Way of Leadership? How genes don’t necessarily determine who you are The debate on whether leaders are made or born may be answered in this [...]
The COVID-19 Identity Crisis: How to Embrace the New Norm
The COVID-19 Identity Crisis: How to Embrace the New Norm If there is one thing we can learn from this global crisis, it is, behavioural change that is imposed on [...]
Perfectionism, Stress and Failure
Perfectionism, Stress and Failure Continuous improvement is critical in creating a culture that engages and enhances employee strengths and talents. Striving for employee or personal perfection in contrast may have [...]
Maintaining Self-Care and Positive Customer Focus in the Face of Difficult Situations
Maintaining Self-Care and Positive Customer Focus in the Face of Difficult Situations Imagine two line ups: one for gratitude and the second, complaints. Which one is longer for your company? [...]
The Power of Values in Leadership
The Power of Values in Leadership Making the important link between values and behaviours Values lead to thoughts, actions, behaviours and results. This is why organizations spend so much time [...]
Understanding Resistance: Emotional Intelligence at Work
Understanding Resistance: Emotional Intelligence at Work To Resist is Human. Learning How to Move Beyond is Leadership. I was recently surprised by my own resistance, as a student no less. [...]
Challenging Our Limiting Beliefs
I recently attended an Art of Sales Conference in Vancouver, which featured such thought leaders as Daniel Pink and Jeffrey Gitomer. One speaker particularly struck me – Jeffrey Gitomer. He [...]
4 Downsides of Being a Lifelong Learner
A post from a long time colleague Meredith Bell which speaks "volumes" of how to deal with the "volumes" of information available to us these days ... 4 Downsides of [...]
The Value of Seeking Feedback: Both On and Off the Court
I play the game of squash. I play in a league, in tournaments and receive periodic coaching from our professional club coach. In other words, I’m a keener who loves [...]