Maintaining Self-Care and Positive Customer Focus in the Face of Difficult Situations Imagine two line ups: one for gratitude and the second, complaints. Which one is longer for your company? [...]
The Power of Values in Leadership Making the important link between values and behaviours Values lead to thoughts, actions, behaviours and results. This is why organizations spend so much time [...]
Understanding Resistance: Emotional Intelligence at Work To Resist is Human. Learning How to Move Beyond is Leadership. I was recently surprised by my own resistance, as a student no less. [...]
I recently attended an Art of Sales Conference in Vancouver, which featured such thought leaders as Daniel Pink and Jeffrey Gitomer. One speaker particularly struck me – Jeffrey Gitomer. He [...]
A post from a long time colleague Meredith Bell which speaks "volumes" of how to deal with the "volumes" of information available to us these days ... 4 Downsides of [...]
I play the game of squash. I play in a league, in tournaments and receive periodic coaching from our professional club coach. In other words, I’m a keener who loves [...]
I know that I need to get better at dealing with conflict. This is as a result of feedback from my business partner, some of our team members here at [...]
Years ago, I recall the precise moment when I realized, very tangibly, the impermanence of life. I sat on the couch, contemplating, dreaming, longing for my mother. She had died [...]
We’ve all read self-improvement books, seen motivational speakers and taught behaviours and skills in order to perform at our best. Some of us take action and see results. Others acknowledge [...]
I was contemplating the other day, why we, as humans, face the prospect of feedback with such anxiety and trepidation. You know, when your boss comes to you and says [...]