Taking Ownership of Conflict and Relationship Breakdowns
Taking Ownership of Conflict and Relationship Breakdowns Taking ownership of our role in conflict instead of hiding from it, stressing or making it worse, can pave the way for avoiding [...]
Effective Communication: How to Get Through the Noise and Remove Communication Challenges
Effective Communication: How to Get Through the Noise and Remove Communication Challenges Stop, check and go is a habit engrained in us at a young age in order to make [...]
Tips to Transform Telephone Talk: Making Conversations Count
Tips to Transform Telephone Talk: Making Conversations Count On average, 80-90% of communication is non-verbal which leaves the remaining 10-20%, namely our tone, voice and words, for us to manage [...]
Say It! Be Courageous and Move Beyond Communications 101
SAY IT! Be Courageous and Move Beyond Communications 101 My Skype phone rings for my August ‘6 questions performance management’ meeting with one of my bosses, Nic. My nervous energy [...]
Emoticons or Begone? (Business Writing Tip for Thought)
Emoticons or Begone? (Business Writing Tip for Thought) Emoticons in Business Communication? or WhatsApp, Texting, Messenger and many other tools are replacing Email, phone and face-to-face conversations in personal communication. This [...]
How to Navigate Key Pitfalls of Coaching Employees
How to Navigate Key Pitfalls of Coaching Employees Are you a manager attempting to coach your employees and feeling like (more than) some of them are just not ideal coaching [...]
Union Versus Management – Win or Lose?
Union Versus Management -- Win or Lose? A common mentality is that the relationship between Union and Management is like a rivalry at the final playoff hockey game between two [...]
Managing Remote Employees
Managing Remote Employees I am sitting on my deck, working in my outdoor office in my comfortable chair with the sun beating down on me. My laptop is open in [...]
Seven Steps to Intentionally Build a Better Working Life
Imagine a friend telling you that she half fantasized about having a car accident because at least it would force her to take some much needed rest. I did a [...]
Tips to Improve Your Emotional Intelligence (and Reach the Stars)
Tips to Improve Your Emotional Intelligence (and Reach the Stars) Would you hire Star Trek’s Spock as a Manager? Spock exemplified how highly analytical individuals are crucial to team success [...]