Bags on or bags off?
Bags on or bags off? I’m a big fan of Quentin Tarantino movies – I love the intense contrast of good vs. evil, the extreme characters, the farcical violence and [...]
Creating Psychological Safety in the Workplace by Stopping the Drama
Creating Psychological Safety in the Workplace by Stopping the Drama A great television drama can be captivating, addictive and entertaining – humans generally love drama. Most good dramas have a [...]
You’re on mute! Giving and Receiving Feedback – Virtually
You're on Mute! Giving and Receiving Feedback. Virtually. One of the many phrases we’ve grown to love and hate in the past 12 months is “you’re on mute”! It’s happened [...]
Taking Ownership of Conflict and Relationship Breakdowns
Taking Ownership of Conflict and Relationship Breakdowns Taking ownership of our role in conflict instead of hiding from it, stressing or making it worse, can pave the way for avoiding [...]
Effective Communication: How to Get Through the Noise and Remove Communication Challenges
Effective Communication: How to Get Through the Noise and Remove Communication Challenges Stop, check and go is a habit engrained in us at a young age in order to make [...]
Tips to Transform Telephone Talk: Making Conversations Count
Tips to Transform Telephone Talk: Making Conversations Count On average, 80-90% of communication is non-verbal which leaves the remaining 10-20%, namely our tone, voice and words, for us to manage [...]
Say It! Be Courageous and Move Beyond Communications 101
SAY IT! Be Courageous and Move Beyond Communications 101 My Skype phone rings for my August ‘6 questions performance management’ meeting with one of my bosses, Nic. My nervous energy [...]
Emoticons or Begone? (Business Writing Tip for Thought)
Emoticons or Begone? (Business Writing Tip for Thought) Emoticons in Business Communication? or WhatsApp, Texting, Messenger and many other tools are replacing Email, phone and face-to-face conversations in personal communication. This [...]
How to Navigate Key Pitfalls of Coaching Employees
How to Navigate Key Pitfalls of Coaching Employees Are you a manager attempting to coach your employees and feeling like (more than) some of them are just not ideal coaching [...]
Union Versus Management – Win or Lose?
Union Versus Management -- Win or Lose? A common mentality is that the relationship between Union and Management is like a rivalry at the final playoff hockey game between two [...]