Tips to Transform Telephone Talk: Making Conversations Count On average, 80-90% of communication is non-verbal which leaves the remaining 10-20%, namely our tone, voice and words, for us to manage [...]
SAY IT! Be Courageous and Move Beyond Communications 101 My Skype phone rings for my August ‘6 questions performance management’ meeting with one of my bosses, Nic. My nervous energy [...]
Emoticons or Begone? (Business Writing Tip for Thought) Emoticons in Business Communication? or WhatsApp, Texting, Messenger and many other tools are replacing Email, phone and face-to-face conversations in personal communication. This [...]
How to Navigate Key Pitfalls of Coaching Employees Are you a manager attempting to coach your employees and feeling like (more than) some of them are just not ideal coaching [...]
Union Versus Management -- Win or Lose? A common mentality is that the relationship between Union and Management is like a rivalry at the final playoff hockey game between two [...]
Managing Remote Employees I am sitting on my deck, working in my outdoor office in my comfortable chair with the sun beating down on me. My laptop is open in [...]
Imagine a friend telling you that she half fantasized about having a car accident because at least it would force her to take some much needed rest. I did a [...]
Tips to Improve Your Emotional Intelligence (and Reach the Stars) Would you hire Star Trek’s Spock as a Manager? Spock exemplified how highly analytical individuals are crucial to team success [...]
A few times this week I have experienced a crisis of “what is” versus “what should be”. As is often the case, we don’t see it first in ourselves, but [...]
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]