Holding Difficult Conversations
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]
Reflection Before Response Reaps Rewards
How many times a day do you find yourself offended? Or triggered in response to what someone else has said or done? If you are anything like me, it happens [...]
How to Deal with EGOS
There are many behaviours that can get in the way of effective communication. Some of them are easy to manage while others are more difficult. The “Big Ego” is one [...]