Learning to Play Snakes and Ladders
I recall growing up that I had the impression that life would be like building a house. You start with a foundation (mostly education), then add the walls (get a [...]
The Extra Mile
I don’t know any managers who would not want to see their employees go the 'extra mile'. But what does this really mean? For some managers it could mean 'work [...]
Children and Employees–Different or Mostly the Same?
Many years ago I recall being in a management class given by another trainer. All her stories were about her kids and although I was a manager, frankly I could [...]
Important Words Leaders Need to Learn to Say
Leadership is a complex topic, however three simple words can go a long way to ensuring effectiveness: “please”, “sorry” and “thank-you”. Let’s look at why this is so: “Please” – [...]
Confidence is an Important Leadership Skill – No Matter the Level
I recall watching a “live via satellite” presentation by then GE Chairman, Jack Welch, and being struck by a point he made. He said that a significant part of his [...]