Dealing with High-Conflict Behaviours Resolving conflict with those who exhibit high-conflict behaviours is not always easy to navigate. High-conflict behaviours include blaming, over-reacting, shutting down, gas-lighting and others. In these [...]
Resolving Conflict by Holding the Tension of Paradox “Holding the tension of paradox” is a critical thinking practice where space is created to safely discuss two or more contradicting points [...]
Taking Ownership of Conflict and Relationship Breakdowns Taking ownership of our role in conflict instead of hiding from it, stressing or making it worse, can pave the way for avoiding [...]
Effective Communication: How to Get Through the Noise and Remove Communication Challenges Stop, check and go is a habit engrained in us at a young age in order to make [...]
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]
Turn on the news and we are bound to hear about ever increasing global conflicts that seem beyond our control. As leaders of organizations, we do have control over conflict [...]
I know that I need to get better at dealing with conflict. This is as a result of feedback from my business partner, some of our team members here at [...]
How many times a day do you find yourself offended? Or triggered in response to what someone else has said or done? If you are anything like me, it happens [...]
How to Deal with EGOs There are many behaviours that can get in the way of effective communication. Some of them are easy to manage while others are more difficult. [...]
This is the last of our 7-part series on the topic of accountability, based on book “Crucial Accountability”, 2013 (authors Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler) When [...]