Holding Difficult Conversations
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]
Letting Go of the Conflict Baggage
Turn on the news and we are bound to hear about ever increasing global conflicts that seem beyond our control. As leaders of organizations, we do have control over conflict [...]
Strengthening and Developing Your Emotional Intelligence (EQ)
I know that I need to get better at dealing with conflict. This is as a result of feedback from my business partner, some of our team members here at [...]
Reflection Before Response Reaps Rewards
How many times a day do you find yourself offended? Or triggered in response to what someone else has said or done? If you are anything like me, it happens [...]
How to Deal with EGOS
There are many behaviours that can get in the way of effective communication. Some of them are easy to manage while others are more difficult. The “Big Ego” is one [...]
Walk the Talk of Accountability (Part 7)
This is the last of our 7-part series on the topic of accountability, based on book “Crucial Accountability”, 2013 (authors Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler) When [...]
Walk the Talk of Accountability (Part 2)
This is the 2nd of a 7-part series on the topic of accountability, based on book “Crucial Accountability”, 2013 (authors Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler) [...]