What’s the Truth About Your Customer Service?
‘Truths’ about customer service at your company happen 24 hours a day, at any moment. This is critical to consider as in our digital age, service experiences are no longer [...]
Change Management: the Four Building Blocks
Everyone is talking about change these days, and it seems everyone has a unique model to make it happen. However, this latest article in the recent McKinsey Quarterly describes a [...]
Performance Management Ratings: Just Don’t Do Them
In the last two years we’ve helped a number of organizations implement performance management systems that do not have ratings. Our employee surveys have consistently determined that both managers and [...]
Challenging Our Limiting Beliefs
I recently attended an Art of Sales Conference in Vancouver, which featured such thought leaders as Daniel Pink and Jeffrey Gitomer. One speaker particularly struck me – Jeffrey Gitomer. He [...]
4 Downsides of Being a Lifelong Learner
A post from a long time colleague Meredith Bell which speaks "volumes" of how to deal with the "volumes" of information available to us these days ... 4 Downsides of [...]
Leading the New Generation: Millennials Are Not Back Seat Drivers
Born before 1982 and in a leadership or management role? If yes, you may have asked the question: “How do I motivate and communicate with Millennials (born 1982 -2000) on [...]
Letting Go of the Conflict Baggage
Turn on the news and we are bound to hear about ever increasing global conflicts that seem beyond our control. As leaders of organizations, we do have control over conflict [...]
How to Work Effectively With Your Administrative Assistant
This is for all those people in positions that are lucky enough to have an admin assistant (which I’ll refer to as an AA from now on). Do you find [...]
‘Chatty’ Meetings Can Help Optimize Diverse Teams
Did you hear that pin drop? Seconds before, a leader stood in front of their team and asked the question: “Here is our goal, any questions?” After a number of [...]
Leadership Without Action Isn’t Leadership At All
Recently I have been confronted by the truth expressed by this title. Two stories, just two simple stories will help paint the picture for you of exactly what I mean. [...]