Time Management Tips For Strategic People You would think that by the time people find themselves in senior roles they have mastered foundational skills such as time management – not [...]
Can an old dog learn new tricks? Kwela Principal, Nic Tsangarakis, outlines 5 steps to growing your emotional intelligence quotient (EQ) in this PeopleTalk article Grow Your Emotional Intelligence - [...]
In Nic's article for the Winter edition of PeopleTalk, he lays out five action steps for managing change, including creating short-term wins and empowering everyone. We hope you enjoy it! change-management-leading-change-peopletalk-winter-2016 [...]
I was teaching a class on Influencing without Authority a few weeks ago and received a list of questions as part of one of the interactive exercises. It occurred to [...]
People Talk magazine interviews Nic Tsangarakis to gain his insights and some practical tips for learning and development. Read the interview here.
Tips to Improve Your Emotional Intelligence (and Reach the Stars) Would you hire Star Trek’s Spock as a Manager? Spock exemplified how highly analytical individuals are crucial to team success [...]
A few times this week I have experienced a crisis of “what is” versus “what should be”. As is often the case, we don’t see it first in ourselves, but [...]
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]
‘Truths’ about customer service at your company happen 24 hours a day, at any moment. This is critical to consider as in our digital age, service experiences are no longer [...]
Everyone is talking about change these days, and it seems everyone has a unique model to make it happen. However, this latest article in the recent McKinsey Quarterly describes a [...]