The Practice of Leadership
The Practice of Leadership My son started driving on his own this month. As his mother, I naturally hope he’ll stay safe—both for his own sake and for others on [...]
Leadership Behaviour in Culture Change is Critical
Leadership Behaviour in Culture Change is Critical Working with an organization recently on a significant culture change effort, I was reminded of the weighty challenges that culture change can present. [...]
The Power of Collaboration
The Power of Collaboration I recently had the opportunity to co-facilitate a workshop for 140 people on the topic of “Collaboration”. Using a simulation, teams of 12 worked together to [...]
ChatGPT Did Not Write This Blog – On Human-Centered Leadership Development
ChatGPT Did Not Write This Blog – On Human-Centered Leadership Development Have you been using ChatGPT and other AI tools more frequently, lately? I know I have. I’ve used it [...]
Effective Escalation Contributes to Customer Service Excellence
Effective Escalation Contributes to Customer Service Excellence As a customer, what do you do when your expectations are not met? If a customer perceives that the person they’re dealing with [...]
Strategic Thinking in Uncertain Times
Strategic Thinking in Uncertain Times Recently, a conversation with a friend left me reflecting on the value of strategic thinking and planning. They asked, “What’s the point of being strategic? [...]
Strong Peer Relationships are Key to Collaboration
Strong Peer Relationships are Key to Collaboration Organizations are increasingly putting high expectations on leaders these days. Leaders are expected to 1. act quickly, respond to dynamic conditions, 2. build [...]
Wear multiple hats? Top tips on time management and working strategically
Wear multiple hats? Top tips on time management and working strategically Being part of a small business often requires wearing multiple hats, and over the last year I have donned [...]
The Risk and Reward of Vulnerability
The Risk and Reward of Vulnerability I was recently scheduled to facilitate a full-day in-person workshop at a client’s location. It was a topic I was passionate about, and I [...]
Trusting the Hybrid Work Environment
Trusting the Hybrid Work Environment A question that may challenge your thinking is based on a dated mental model: Which is more important for you? a) how the work gets [...]