Leadership Behaviour in Culture Change is Critical Working with an organization recently on a significant culture change effort, I was reminded of the weighty challenges that culture change can present. [...]
The Power of Collaboration I recently had the opportunity to co-facilitate a workshop for 140 people on the topic of “Collaboration”. Using a simulation, teams of 12 worked together to [...]
ChatGPT Did Not Write This Blog – On Human-Centered Leadership Development Have you been using ChatGPT and other AI tools more frequently, lately? I know I have. I’ve used it [...]
Effective Escalation Contributes to Customer Service Excellence As a customer, what do you do when your expectations are not met? If a customer perceives that the person they’re dealing with [...]
Strategic Thinking in Uncertain Times Recently, a conversation with a friend left me reflecting on the value of strategic thinking and planning. They asked, “What’s the point of being strategic? [...]
Strong Peer Relationships are Key to Collaboration Organizations are increasingly putting high expectations on leaders these days. Leaders are expected to 1. act quickly, respond to dynamic conditions, 2. build [...]
Wear multiple hats? Top tips on time management and working strategically Being part of a small business often requires wearing multiple hats, and over the last year I have donned [...]
The Risk and Reward of Vulnerability I was recently scheduled to facilitate a full-day in-person workshop at a client’s location. It was a topic I was passionate about, and I [...]
Trusting the Hybrid Work Environment A question that may challenge your thinking is based on a dated mental model: Which is more important for you? a) how the work gets [...]
360° Feedback Participating in a 360° feedback (also called multi-rater) assessment takes courage. It requires the willingness to open yourself up to constructive feedback (from your manager, peers, direct reports [...]