Seven Steps to Intentionally Build a Better Working Life
Imagine a friend telling you that she half fantasized about having a car accident because at least it would force her to take some much needed rest. I did a [...]
Time Management Tips For Strategic People
Time Management Tips For Strategic People You would think that by the time people find themselves in senior roles they have mastered foundational skills such as time management – not [...]
Five Steps to Growing Emotional Intelligence
Can an old dog learn new tricks? Kwela Principal, Nic Tsangarakis, outlines 5 steps to growing your emotional intelligence quotient (EQ) in this PeopleTalk article Grow Your Emotional Intelligence - [...]
Leading Change By Targeting Mindsets (and Hearts)
In Nic's article for the Winter edition of PeopleTalk, he lays out five action steps for managing change, including creating short-term wins and empowering everyone. We hope you enjoy it! change-management-leading-change-peopletalk-winter-2016 [...]
Tips to Improve Your Emotional Intelligence (and Reach the Stars)
Tips to Improve Your Emotional Intelligence (and Reach the Stars) Would you hire Star Trek’s Spock as a Manager? Spock exemplified how highly analytical individuals are crucial to team success [...]
Expend Energy on Solutions (And Not On ‘What Should Be’)
A few times this week I have experienced a crisis of “what is” versus “what should be”. As is often the case, we don’t see it first in ourselves, but [...]
Holding Difficult Conversations
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]
What’s the Truth About Your Customer Service?
‘Truths’ about customer service at your company happen 24 hours a day, at any moment. This is critical to consider as in our digital age, service experiences are no longer [...]
Change Management: the Four Building Blocks
Everyone is talking about change these days, and it seems everyone has a unique model to make it happen. However, this latest article in the recent McKinsey Quarterly describes a [...]
Performance Management Ratings: Just Don’t Do Them
In the last two years we’ve helped a number of organizations implement performance management systems that do not have ratings. Our employee surveys have consistently determined that both managers and [...]