I’ve noticed an increasing trend whereby organizations are recognizing the importance of project management discipline in executing everyday business projects. These could include things such as centralized systems in HR, [...]
Managing Remote Employees I am sitting on my deck, working in my outdoor office in my comfortable chair with the sun beating down on me. My laptop is open in [...]
Imagine a friend telling you that she half fantasized about having a car accident because at least it would force her to take some much needed rest. I did a [...]
Time Management Tips For Strategic People You would think that by the time people find themselves in senior roles they have mastered foundational skills such as time management – not [...]
Can an old dog learn new tricks? Kwela Principal, Nic Tsangarakis, outlines 5 steps to growing your emotional intelligence quotient (EQ) in this PeopleTalk article Grow Your Emotional Intelligence - [...]
In Nic's article for the Winter edition of PeopleTalk, he lays out five action steps for managing change, including creating short-term wins and empowering everyone. We hope you enjoy it! change-management-leading-change-peopletalk-winter-2016 [...]
Tips to Improve Your Emotional Intelligence (and Reach the Stars) Would you hire Star Trek’s Spock as a Manager? Spock exemplified how highly analytical individuals are crucial to team success [...]
A few times this week I have experienced a crisis of “what is” versus “what should be”. As is often the case, we don’t see it first in ourselves, but [...]
When I discuss how to confront unproductive behaviours with clients, I often hear the question “how do I hold difficult conversations with people?” or “how do I deal with difficult [...]
‘Truths’ about customer service at your company happen 24 hours a day, at any moment. This is critical to consider as in our digital age, service experiences are no longer [...]