Essential Skills for Managers

How many new managers are simply ‘given the keys’, and sent on their way without ever having the role fully explained in terms of what is expected of them as a leader? Unsure of what to do, the new manager may simply do what is familiar and comes naturally, with varying results. Furthermore, behaviours practiced in the early stages of a management career can become more ingrained over time, and any associated bad habits can become harder to kick.

This workshop is designed for new managers and existing managers who have not had sufficient exposure to formal training. It covers all the areas that new leaders typically need to focus on and is packed with practical examples and tools, which are practiced extensively in the classroom.

Results You Can Expect

  • More rapid transitions from employee to manager
  • Improved development of employee skills, performance and morale
  • Improved ability to hold critical conversations and resolve workplace conflict
  • Greater ability to think strategically about the future
  • Improved ability to effectively communicate ideas to others
  • More effective use of time as a manager

Key Focus Areas

DAY 1 : Communication, Conflict and Developing People

  • Navigating the transition from  individual contributor to manager
  • Motivating employees
  • Active listening
  • Conflict resolution
  • Goal setting
  • Giving corrective feedback
  • Giving recognition
  • Delegation using the right style to suit the situation
  • How to problem-solve with employees by acting as a coach

DAY 2 : Strategy, Influence, and Being Organized

    • Environmental scan and strategic analysis
    • Overcoming resistance to change
    • Adapting to social styles
  • Stakeholder analysis
  • Appealing to logic and emotion
  • Presenting powerful arguments that change minds
  • Time management

Target Audience

New managers, or existing managers with little formal training in leadership.

Formats – more

In-house (on-site or virtual)
  • 2-day workshop