Conflict Resolution

The ability to resolve workplace conflict is a key differentiator for the ability of any group of individuals to function as a team. Research shows that high performing teams actually experience regular conflict, although conversations remain respectful and solution-orientated. On the other hand, teams that lack a basis for conflict resolution are less likely to hold each other accountable and struggle to achieve high levels of performance.

Fortunately, conflict resolution skills can be readily learned by most people, and the tools can be used effectively even when the other party has no specific conflict resolution skills.

This program focuses intensively on skills practice, so that participants build a high level of confidence in the tools they learn before leaving the room.

Results You Can Expect

Stronger relationships with others
Greater ability to positively influence others
Improved ability to deal with difficult people
Negotiated outcomes that are perceived as win-win by all parties
Greater accountability on teams
A shift from superficial to systemic solutions
A more respectful workplace

Key Focus Areas

Understanding one’s own biases when approaching conflict
Conflict root causes
Dealing with difficult personalities
The 5 modes of conflict resolution and when to use them
Active listening skills

Assertiveness without aggressiveness
Focusing on interests versus positions
Effective tone and body language
Collaborative problem solving (achieving win-win outcomes)
Giving constructive feedback

Target Audience

This course is applicable to employees at all organizational levels.

Format

This course offered in a one-day format.

Testimonial

Kwela delivered a workshop for us on assertiveness for Nursing students. The facilitator had a very interactive approach which was refreshing and very engaging. They were able to build instance rapport with participants.

They customized the session for us and hit the mark exactly where our students were. They used examples to illustrate the points and were able to give a different perspective to our students. I would highly recommend them.

Catherine Warren
Student Development Specialist
BCIT Student Association