Coaching for Performance

How does one hold people accountable for results while still motivating them to give their best? The consistent answer is that by far the largest factor is the behaviour of the manager and more specifically, coaching behaviours. Engaged employees frequently report that that they understand what is expected of them, are empowered to make decisions as their skills improve and receive feedback when they have done a good job and when they have not. Just as importantly, when they face barriers on the job, the manager makes an honest attempt to understand and problem-solve in a constructive way.

This program provides the core management skills that maximise employee performance and engagement. It makes extensive use of skills practice using actual participant case studies in order to ensure relevance, and prepare participants for critical conversations back on the job.

Results You Can Expect

• Higher levels of performance of staff members
• Improved accountability with respect to people executing on their prior commitments
• Increased opportunities for staff to grow their skills
• Higher levels of engagement and improved retention

Key Focus Areas

Target Audience

This course is applicable to people managers at all levels.

Format

This course is typically offered as a 1-day or ½-day workshop, as well as an online video course that can be taken either standalone or as a complement to our classroom training.

Results can be enhanced by including a 180 degree pre and/or post-assessment, and a short follow-up session.

Testimonial

This has been both relevant and practical. I’m leaving this session with the sense of optimism that I can support my staff. I’ve also gained greater appreciation of my peers through our discussions today. I believe we will be more inclined to turn to each other for support and advice as a result of this.

Beverley Maxwell
Director, Certification
B.C. College of Teachers