Coaching for Performance

How does one hold people accountable for results while still motivating them to give their best? The consistent answer is that by far the largest factor is the behaviour of the manager and more specifically, coaching behaviours. Engaged employees frequently report that that they understand what is expected of them, are empowered to make decisions as their skills improve and receive feedback when they have done a good job and when they have not. Just as importantly, when they face barriers on the job, the manager makes an honest attempt to understand and problem-solve in a constructive way.

This program provides the core management skills that maximise employee performance and engagement. It makes extensive use of skills practice using actual participant case studies in order to ensure relevance, and prepare participants for critical conversations back on the job.

Results You Can Expect

  • Higher levels of performance of staff members
  • Improved accountability with respect to people executing on their prior commitments
  • Increased opportunities for staff to grow their skills
  • Higher levels of engagement and improved retention

Key Focus Areas

  • The link between coaching and employee engagement
  • Setting goals and expectations
  • Using the right delegation style for the situation
  • Listening and empathy
  • Giving recognition
  • Giving feedback and holding people accountable
  • Holding tough conversations
  • Coaching with the GROW model
  • Holding one-on-one meetings with employees
  • Holding effective career conversations

Target Audience

This course is applicable to people managers at all levels.

Formats – more

In-house (on-site or virtual)
  • ½-day workshop
  • 1-day workshop
  • Blended learning
  • Online video course 
Public Enrolment (virtual)
  • ½-day workshop


Kwela has worked with our executive team by facilitating our succession planning / talent review session and by doing coaching skills training. They are excellent facilitators and wonderful presenters. Keeping us on track, they make the learning relevant and fun to boot. Our CEO always talks about having the “A” team show up when you contract for consulting services. He feels Kwela is an “A”-type contributor and player.

Agnes Ross
Vice President, Human Resources
BC Housing