I know that I need to get better at dealing with conflict. This is as a result of feedback from my business partner, some of our team members here at Kwela and my wife!
This article explores how Emotional Intelligence (also known as EQ – emotional quotient) skills (like conflict resolution) can be learned or enhanced. Current studies and my personal experience strongly suggest that it really is possible to teach an “old dog” like me new tricks. While it helps to have some genetic predisposition in the targeted EQ area, all is not lost when the DNA is not there in the first place. If progress in a skill like conflict resolution is possible, how is it done? Five steps deserve consideration:
- Knowing yourself and how you can get better