Culture Change

Culture is the fabric of behaviours and “unwritten rules” for how things are actually done in an organization, despite what any value statements say. If your goal is to create lasting culture change, Kwela will work with you to design and implement a process that works.

Our basic philosophy is:

  • Begin by measuring the cultural aspect in question
  • Debrief the measurement results with key stakeholders and facilitate the design of an effective action plan
  • Implement the plan
  • Continue to measure culture over time and report back to stakeholders as “what gets measured gets done”

Examples of areas where Kwela has a track record of helping clients address culture change include:

  • Customer service culture
  • Performance management culture
  • Meeting culture